Virginia Beach self storage rentals with drive-up access for loading and unloading are located right off the Virginia Beach Expressway by the Naval Air Station Oceana.
This storage facility is surrounded by retail, including The Shops at Hilltop, and is particularly convenient for any resident of North Virginia Beach.
This storage rental location offers both competitive prices and flexible storage options. Our 5x10 storage units are perfect if you just want to keep a few things off base, offering as much packing space as a typical bedroom.
Preparing for a deployment? Try one of our 10x10 storage units, which can hold all those major appliances, boxes of clothes and furniture while you are serving the country.
The move in process was incredibly easy. I was a state away when setting up the storage unit. The ease of setting up payment and the whole process being digital allowed for me to create my own schedule and move in at my own pace. Mashana was easy to work with and checked in to ensure the highest of quality.
A homeless person moved into my camper while stored at this facility. The homeless person was likely there for multiple days before the cleaning staff made us aware. Lots of damage was incurred as well as many things stolen. Public Storage management explained they have no responsibility for damages, and they offered only to cancel our last month of billing after we obviously chose to remove our vehicle from their insecure facility. As someone who recently stored his vehicle/camper at this facility you need to be aware of many things I was not. 1. There are video cameras on the property, but they only point at the front gate. 2. There are not regular security patrols on the property by a security guard or security team. 3. This facility is what they call a "kiosk" location, which means there are no office staff on premises on a regular basis. A little over a month before the homeless person kicked their way into my camper, made themselves at home, and stole everything of value, our license plates were stolen from the same vehicle on this same property. This means each incident involved a police report, time off from work, lots of money, and hassle on my part to resolve the situation(s). I explained to Michelle, the district manager, that I would be leaving an honest review of my terrible experiance with Public Storage, and I asked if she would be at least willing to refund the last 2 months of our storage fees. If so, I explained, I would add to the review that they worked with me to make up for some of the losses we incurred. She refused. Further she said I was trying to ask for a bribe, which she called a crime. To be clear, I asked for a refund for the two months in which my vehicle was repeatedly robbed in their "secure" facility. I believe this is me asking for a refund on services they did not render, as they did not provide a secure facility. You are welcome to judge that situation however you like, but you should know if you store your belongings here you are risking having my same experiance. When your belongings are stolen from this insecure facility be aware they have no empathy and they will not reimburse you for any loss. Further, as the victim of a crime, or in my case crimes, perpetrated on their premises, if you dare to ask for a refund on your storage fees you may well be called a criminal yourself.
Terrible customer service because they would not refund the 30 dollar move in fee. Units are terribly maintained, with most of them including ours having black mold in the climate controlled areas. 1/10 would not recommend.
Moved in same day I paid that morning looks up in our climate controlled unit and there is black mold in the unit called to get it handled and they did they could have it "handled". we wanted upgrade they refused to match the price online and or wave the 29$ admin fee even tho I did all the work for the unit including driving to a different location to pay this morning. When we decided to cancel fully they refused to refund me my 29$ as well as everything else I paid this morning not even 5 hours after I paid it. I'm so frustrated with this location and company
Great communication with customers
Ellen and Michelle were very helpful. Very responsive. It's always been simple to work with them on two of my units.