Public Storage

Whitney Bogart

Very quick and friendly

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Lexie Percell

Brenden was a huge help with our moving process!!!

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Yahya

My journey with Public Storage on SW Barbur began on a positive note online, with the allure of clean, spacious storage units conveniently located next to busy street, promising easy access and a semblance of security. The initial rental rate was competitive, and I was assured that this would remain my rate until vacating the unit. This assurance was a pivotal factor in my decision to sign up.However, my experience took a drastic turn for the worse when I received an unexpected email notification, a mere month in advance, informing me of an over 40% increase in my rental rate. This was not only shocking due to the magnitude of the increase but also because I was currently traveling, rendering me unable to vacate or address this change in person.Upon contacting the property manager for clarification, I was met with a cold and unyielding response, indicating that the new rate was non-negotiable and that it is said in the contract, increase can happen (but not 40%). Further research revealed that the rate for new customers was significantly lower than what I was being asked to pay, highlighting a predatory pricing strategy aimed at displacing long-term customers in favor of short-term, promotional-rate seekers.The interaction with both the property manager and the WeCare team agent was particularly disheartening. I was caught in a loop of deflection and run-around, with each party redirecting me to the other, offering no real solutions or empathy for my situation. This lack of accountability and customer support is alarming and speaks volumes about the company's approach to customer relations.Moreover, the initial signup process was fraught with chaos and confusion, including misleading information regarding unit location and billing practices. These issues, coupled with the recent rate hike, paint a picture of a company that prioritizes profit over people, employing unethical sales tactics without regard to the impact on loyal customers.In light of these experiences, I cannot in good conscience recommend Public Storage Company especially the one located in SW Barbur to potential customers. The deceptive practices, lack of transparency, and overall poor customer service are significant red flags. While the physical aspects of the property and the storage units themselves are commendable, they are overshadowed by the company's business ethics and customer treatment. It's a classic case of bait-and-switch, where initial promises are quickly forgotten, leaving customers feeling betrayed and undervalued.While I initially appreciated the cleanliness and spaciousness of my storage unit, the subsequent treatment and unfair practices I encountered have left me deeply disappointed. This experience serves as a reminder to carefully scrutinize the fine print and to remain vigilant against companies that exploit customer loyalty for financial gain.

• Will you recommend this facility Maybe
• Level of cleanliness2 out of 5
• How was their service2 out of 5
• How about their prices2 out of 5

Aven Thornton

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Zaki Alia

Brenden was super helpful and so patient! Clean and secure facility and easy to get to

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

jaron carr

Great place!

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5