Family heirlooms, gone. We did not miss a payment. We paid for 2 units, 1 indoor and 1 outdoor, and they have taken out and sold our items. Management would not show us surveillance.
Very friendly staff and the prices are reasonable
Storers beware! We chose this facility due to its proximity to campus, easy access for drop-off and pick-up, and price. In the future, I will prioritize the units' security and management's responsiveness. We stored my sons belongings over the summer only to return and find out the unit had been broken into and a good deal of his items had been stolen. Apparently, thieves got into the ceiling of his building and went on a unit-by-unit shopping spree. So, did we get a call to tell us there was a break-inthey apparently knew about itNO It took over a week and an email to the regional manager for the operation manager to return my call. No, we are sorry. No explanation of why we didnt get a call. Really no effort to help us in any way. There is apparently no insurance coverage despite the implication that there was when we signed up. While we have asked, we have received no response to the question, was there a police report filed? As a result, we cant even file a claim through our homeowner insurance.
Janet was very professional and kind and extremely helpful... THANK you JANET. I really appreciate it
Nice and clean with friendly staff!
The best 24hr access storage place around! The guy who works here is super nice and helpful and everything about the usually stressful experience is super chill and easy-going.