Public Storage

Joseph Bailey

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

tasha teazyfbaby thessen

This place is a joke. Im currently paying the extra for controlled climate and it clearly is not! All my paint is ruined! Nobody answers the phone and IF there is someone on site they act like they dont know what theyre doing. Ive requested someone reach out to 4 different occasions to file a claim. Havent got one call text or email! You provide a service yet the hassle isnt worth it!

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Sheldon Bale

I never leave bad reviews, but my experience with this facility and the broader company has been, frankly, terrible. I don't know where these good reviews could have come from, because every other customer I've run into and spoken with has these same, and more, issues. For the price you pay ($100+/month) for a storage unit, it is nearly impossible to access your unit and whatever may be inside. There is less evidence of there actually being any staff or manager on site (or at all) than there is of sasquatch. If you have a choice between using this facility and paying twice the price to leave your things in a ditch of I-80, go with the latter. For an itemized list: - The chief concern, for me, has been that you can never get in touch with anybody. Nobody on-site, nobody answers the phones or returns messages (dozens of attempts over several months at calling the various numbers provided online and on-site), and other customers have the same exact issue. - Several safety issues - doors that don't work going in or out, broken mechanisms that can/have caused injury, etc. If there were a fire, it's difficult to get out. If you have large items or mobility issues, it's difficult to get in. I guess one could say it's just too secure [sarcasm]. - The doors to the units are nearly impossible to latch shut and to unlatch, and I know this is a broader problem with more than just one door (why would a storage site have functioning door locks, anyway [sarcasm]?). I spoke with other customers that had the issue, I tried other doors when calling about my original complain in August; it's an issue with this and presumptively other facilities. - The doors to get into the climate-controlled building are broken and have been for some time now. They were once automatic, now they aren't automatic to get in and you have to make several attempts to get them to unlock to leave. - The gate code given to me to get into the building (beyond even the broken door) and the broader facility didn't work for months. It took several calls and online chats (you can't get a live person on their support lines anymore) to get more than a single-use code. - The property manager is never on-site, never answers their phone, never responds to messages (tried calling several times). - Even the service number folks - when you can actually reach a live person - can't get a hold of the alleged property manager. If you value your property, your money, and, frankly, your sanity, do not use this "service". It's expensive even if it did what it's supposed to, and it doesn't.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Lisa Mueller

Jeannette is THE BEST!!!! She is AMAZING!!! Very friendly, helpful, and professional! She is smart and takes care of her renters! I appreciate the way she takes care of things! WONDERFUL employee!!!

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

KF Queen

BUYER BEWARE!!!!! I closed my account an hour after booking on 9/27 because they tried to charge me for a lock after I told them I did not feel safe. THEY MAKE YOU BUY THEIR LOCK SO THEY CAN BREAK IN AND STEAL YOUR THINGS- Just look at all the reviews. The manager of this location said that she has tried everything to keep them from breaking in, but PUBLIC STORAGE WILL NOT HELP YOU ONCE YOUR STUFF IS STOLEN. They won't even help you with the police report. After I canceled 9/27/23, I WAS THEN CHARGED RENT FOR OCTOBER.THEY STOLE MONEY FROM MY ACCOUNT. I had to file a BBB complaint, but they still refuse to refund my admin fee even though they NEVER administered anything. THEY ALSO BLOCKED MY AND MY REVIEWS ON FACEBOOK. BEWARE OF THESE SCAMMERS!!!

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

chad bennett

Not very secure

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5