SO UPSET! OK SO WE DID A RESERVATION AND GOT TO THE STORAGE UNIT AND WE COULDN'T EVEN GET OUR UNIT BECAUSE IT WAS COMPLETELY IN SOMEONE ELSE'S NAME. THE ONLY THING THAT WAS RELATED TO MY ACCOUNT WAS THE EMAIL. SO HERE WE JUST PAID SOMEONE ELSE'S UNIT AND THERE IS NO REAL PERSON, JUST A KIOSK WITH A LADY WHO HUNG UP ON ME AFTER TELLING ME TO DRIVE ACROSS TOWN TO GET IT SQUARED AWAY!! SO WE HAD TO THEN RESERVE ANOTHER UNIT AND PAY FOR THAT ONE AS WELL. SO A WEEK LATER AND ALL THEY TELL ME IS, " WERE WORKING ON IT!" NO REFUND, NO OK LET US GIVE YOU A MONTH ON US FOR COMPLETELY MAKING YOU BROKE AND WASTING HOURS ON ALL THE CALLS, PEOPLE SPOKEN TO(8) , ETC!! NO EXCUSES FOR IT!! IT SHOULD HAVE NEVER HAPPENED AND WHEN/IF IT DOES THERE SHOULD BE A PROTOCOL FOR IT, LIKE I DUNNO ...... MAYBE AT LEAST ADMISSION TO THE ISSUE AT HAND, REFUND, AND MAKING IT RIGHT!!!! NONE OF WHICH WAS AN OPTION!!!!
How much does a 10 x 20 storage unit cost per month
We was moving to florida and needed a storage unit. We rented a small unit and ended up needing a bigger one. The size we needed was not available. We found the size we needed at a different place. I call public storage and was told since we wasnt even in Florida yet and hadnt even opened the unit that we would be refunded. I have called several times because I have not been refunded. I was told it would be escalated higher up . Still not even a phone call. Its been 3 weeks now.