Public Storage

Colour Redz

She is the king

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Oneil Page

Rachel did a great job transfer me to a smaller space very nice young lady

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Tinmal hernandez (Tim)

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Top Florida Houses Team Mahoney

Great Prices. Very friendly, professional, and knowledgeable service! Definitely recommend!

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Ryan

When a $75 Fee Became a Nightmare: My Experience with Public Storage 1600 W Sample Rd On Jan. 20, I received a voicemail from Public Storage regarding an unexpected $75 garbage disposal fee. When I called, I was told the charge resulted from a garbage bag left outside and subsequently disposed of. I explained that I was grieving the loss of my father (RIP 09/23/25) and managing final arrangements, which may have impacted my focusa detail that surveillance footage would have reflected, showing me walking back as if I had forgotten something. I offered to provide documentation of my circumstances, which was declined, though the representative acknowledged it. I have been a customer with Public Storage since 2017, including over five years at this location without prior issues. I apologized for any confusion, and the representative confirmed that a request would be submitted to credit the disposal fee. I appreciated her professionalism. By Feb. 2, the fee remained. I contacted support via chat to restate the situation. The representative again confirmed a refund request would be submitted. On Feb. 5, after visiting the facility in person, a staff member noted the request had been submitted but the owner might require additional time to process. My ongoing GoFundMescheduled to close on Feb. 7, my birthdaywas acknowledged, but I was reminded that rent payments were still required to avoid late fees. At that time, the expectation was for the fee to be adjusted or prorated. I later received a feedback email regarding the visit, but completing a review before the requested correction was addressed felt premature. As of Feb. 16, no adjustment had been applied, and what should have been a straightforward correction instead escalated into a protracted dispute. Loyalty and Grief Meet Corporate Indifference The $75 fee appears to serve no purpose beyond generating profit, while simultaneously soliciting positive feedback from the very customers burdened by it. This experience suggests that resolving legitimate concerns is secondary to revenue. Even a long-standing, responsible customergrieving a recently deceased father and coping with post-traumatic symptomscan face disregard. This situation is not about money; it is about principle and ethics. Exploiting the Vulnerable Customers must advocate persistently, or routine adjustments go unaddressed. Frequent relocations, often every three to six months, are necessary to secure marginally lower rates. Vulnerable groupsthe elderly, overworked, or grievingare especially affected. Documentation helps, but the process is exhausting and unnecessary. A Note for Prospective Clients Prospective clients should be aware that staying silent or passive can sometimes complicate matters. Keeping thorough documentation is helpful, though it may not always prevent delays or disputes. Even when the amount in question is small, it can still affect trust and peace of mind. Concerns Regarding Customer Treatment at Public Storage I have trusted this location with my belongings for years and maintained my account in good standing. For that reason, the way this matter was handled was especially disappointing. The response I received reflected a lack of consideration for long-standing customers and for individuals navigating legitimate personal hardship. Despite providing full documentation, including proof of my circumstances and an active GoFundMe established in my fathers memory, the situation was approached in a rigid and transactional manner. Rather than being treated as a loyal, long-term tenant with a documented hardship, I felt reduced to an account balance. What should have been a simple administrative correction instead became needlessly drawn out. This experience underscores the need for more thoughtful and responsive corporate practices.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Ryan

When a $75 Fee Became a Nightmare: My Experience with Public Storage 1600 W Sample Rd On Jan. 20, I received a voicemail from Public Storage regarding an unexpected $75 garbage disposal fee. When I called, I was told the charge resulted from a garbage bag left outside and subsequently disposed of. I explained that I was grieving the loss of my father (RIP 09/23/25) and managing final arrangements, which may have impacted my focusa detail that surveillance footage would have reflected, showing me walking back as if I had forgotten something. I offered to provide documentation of my circumstances, which was declined, though the representative acknowledged it. I have been a customer with Public Storage since 2017, including over five years at this location without prior issues. I apologized for any confusion, and the representative confirmed that a request would be submitted to credit the disposal fee. I appreciated her professionalism. By Feb. 2, the fee remained. I contacted support via chat to restate the situation. The representative again confirmed a refund request would be submitted. On Feb. 5, after visiting the facility in person, a staff member noted the request had been submitted but the owner might require additional time to process. My ongoing GoFundMescheduled to close on Feb. 7, my birthdaywas acknowledged, but I was reminded that rent payments were still required to avoid late fees. At that time, the expectation was for the fee to be adjusted or prorated. I later received a feedback email regarding the visit, but completing a review before the requested correction was addressed felt premature. As of Feb. 16, no adjustment had been applied, and what should have been a straightforward correction instead escalated into a protracted dispute. Loyalty and Grief Meet Corporate Indifference The $75 fee appears to serve no purpose beyond generating profit, while simultaneously soliciting positive feedback from the very customers burdened by it. This experience suggests that resolving legitimate concerns is secondary to revenue. Even a long-standing, responsible customergrieving a recently deceased father and coping with post-traumatic symptomscan face disregard. This situation is not about money; it is about principle and ethics. Exploiting the Vulnerable Customers must advocate persistently, or routine adjustments go unaddressed. Frequent relocations, often every three to six months, are necessary to secure marginally lower rates. Vulnerable groupsthe elderly, overworked, or grievingare especially affected. Documentation helps, but the process is exhausting and unnecessary. A Warning to Potential Clients Prospective clients should be aware that silence or passivity can result in unfair treatment. Being prepared with documentation is critical, though it does not prevent prolonged disputes. While the amount in question may be small, the cost to trust and peace of mind is far greater. Injustice at Public Storage I have trusted this location for years, yet the treatment I received highlights a disregard for long-standing customers facing hardship. Despite full documentation and an active GoFundMe in my fathers memory, I was treated as a commodity. The repeated delays over a simple fee created an unnecessary cat and mouse process, particularly inappropriate while coping with personal loss. This experience is a reminder that certain corporate practices require meaningful reform.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5