I have had 2 units for several years. I loved that the loading zone is climate controlled. It's also convenient that there are bathrooms available 24/7 on the main level. Since Simply self storage was bought out by Public storage, they raised the rent so much for existing people, while they were giving a big discount to the new people. I decided to move out to another one with a much better price and has a main floor units. While I didn't appreciate them raising the rate so much, Mitch at the office was always very friendly and tried his best to help people. I appreciate him a lot!
The staff is amazing!! I wrote this review when I first moved into the unit five years ago. I would like to add on to this. Mitch has really gone above and beyond.
Feel sorry for the poor people working here! They face the worst management providing the worst customer service possible. Three of four broken garage doors. Never fixed. No signs directing customers. They do not care about customers. Do not move here!
Mitch was fantastic at this facility, we were able to secure storage for six months for my brother. He went over and above to show us the locker, and all the steps necessary to come in and out.
I got a 10 unit when it was Simply Storage end of 2022 for $108/mo. That was the best value for the money compared to other places that were charging $50/mo or more for the same size unit in an older place. Simply Storage was 5 stars. Fast forward to not even a year later(last month) and my rate raised to $146/mo and about a few weeks later it was announced that it would be transferred to new ownership under Public Storage, and now in 1 more month (12/2023) the rate is increasing again! To $174/mo, so in 2 months time, my rate is now an extra $74/mo. Thats outrageous and was afraid that would happen. Im upset it went up THAT much a month in this economy(let me guess inflation?). I avoided Public Storage for this exact reason because their prices were so much more expensive and now Im stuck here because they bought out simply storage. Oh, my contract with Simply Storage stated nothing about rate increases and conveniently my rate went up about a week or 2 before they made the switch to Public Storage, so then when I had to sign the new contract, I was bound to that rate increase, and the new contract states they have 30 days notice to change rates. Im not stupid, thats scummy, I see right through what Public Storage did. Shop elsewhere if you can, this is scummy. Shame on you Public Storage
They were simply storage,they changed hands to public storage. Worst experience I ever had.