Public Storage

Bella waters

Very disappointed in the new system, garage door is always breaking. I couldnt pay right away shortly after my monthly payment as I lost my debit card and had to freeze it and I had a family death. They didnt care and still went ahead and gave me a $30 late fee and wouldnt wave it. When Im healed from our families tragedy we will be moving our bikes to a different storage.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Syd Jelinek

If I could rate this NEGATIVE stars - I would. Absolute garbage since changing hands from Simply Self Storage to Public Storage. Myself and another family member both have rental units at this location and since the buy out - we have had nothing but trouble. My rental price has increased every single month and starting January 1st they are increasing rent on my unit by $70+.... for what?? What is my $70+ increase going towards exactly? Because I'm not seeing it. They ripped down all the cameras in the facility that Simply Self Storage had, tore apart the bathrooms, the main entrance garage has been busted and unusable for for weeks with no expected fix date... They are price gouging customers on a downgraded facility. I will be moving out my unit ASAP and I hope other current tenants do the same.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Syd Jelinek

If I could rate this NEGATIVE stars - I would. Absolute garbage since changing hands from Simply Self Storage to Public Storage. Myself and another family member both have rental units at this location and since the buy out - we have had nothing but trouble. My rental price has increased every single month and starting January 1st they are increasing rent on my unit by $70+.... for what?? What is my $70+ increase going towards exactly? Because I'm not seeing it. They ripped down all the cameras in the facility that Simply Self Storage had, tore apart the bathrooms, the main entrance garage has been busted and unusable for for weeks with no expected fix date... They are price gouging customers on a downgraded facility. I will be moving out my unit ASAP and I hope other current tenants do the same.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Syd Jelinek

If I could rate this NEGATIVE stars - I would. Absolute garbage since changing hands from Simply Self Storage to Public Storage. Myself and another family member both have rental units at this location and since the buy out - we have had nothing but trouble. My rental price has increased every single month and starting January 1st they are increasing rent on my unit by $70+.... for what?? What is my $70+ increase going towards exactly? Because I'm not seeing it. They ripped down all the cameras in the facility that Simply Self Storage had, tore apart the bathrooms, the main entrance garage has been busted and unusable for for weeks with no expected fix date... They are price gouging customers on a downgraded facility. I will be moving out my unit ASAP and I hope other current tenants do the same.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Kendall Nelson

When it was simply self storage it was wonderful, but since changing hands to public storage mid September I have gotten three notices about the cost of the unit going up. I moved out my things this last weekend and set the move out date to today, November 1st. I asked when I left if there was anything else I needed to do besides remove the lock, which I had and was assured there was nothing else I needed to do. An hour later, I get an email about an unpaid balance because I had access for PART of ONE day of the 'new' month (the first part of the day today before I removed the lock), they expect me to pay for all of November. I contacted the online chat to get clarification on what was happening. They explained that their policy is not to prorate the month and that I have to pay for November and was disconnected. I then called to speak to a human and they again said that they do not prorate and that I should have moved out at the end of the month, not the first of the month. When I booked the move out, this was unclear. Also, because I had been previously renting the space from a business that public storage acquired and had not signed the new rental agreement with them yet, I was unaware of the lack of prorating as the previous company handled my lease from my signing date onward. Moving out and only having access to the storage unit for a fraction of a day and yet being expected to pay for an entire month is unacceptable.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Erica Beebe

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5