Public Storage

Bee Xiong

Called me to verify my padlock. Called manager back left a message for the property manager. A few weeks later went to my locker and they changed and cut my padlock. Nobody at the receptionist desk to help. Is there anyone there during business hours?? Cant get to my items I need asap. I dont know about business etiquette but shouldn't there be someone on site during normal business hours? Not happy at all. Update: met with a worker on site and explained that a new cylinder lock and padlock was put on my locker. He tells me someone renting a spot in the same building broke into and changed locks on a bunch of lockers. Which means property was likely stolen. But I cant verify it because they cant cut the lock open. I will have to wait a few days or may have to get a lock smith. Why wasnt I notified of this??? Update 2: Got myself a locksmith because I was told it would take a few days for the manager to come cut and drill the locks. Got into my locker and heart sank. Boxes were rummaged through. Missing a lot of items totalling at least north of $2000 including sentimental items. Upon looking around I realized there are no security cameras in this secured storage unit. This is unacceptable. On my way out I ran into two other parties with the same grievances. Update 3: Took important items that were left in my locker home where it is safe. I dont feel safe putting my stuff here now and you should think the same too. I looked inside the indoor storage areas and they dont even have cameras installed anywhere. I dont even know if they have security patrol the premises. I ended up filing for insurance claim since I paid the extra money for the coverage ($5,000). We will see how this goes. Went home and turned on the TV and watched fox news. There so happens to be a story that is shown that a guy in tigard has been burglarizing Public Storage since 2022. He just got caught for it but the tigard PD said it took a while. Coincidence??? How long has public storage known this and not done anything???? Since 2022. Final update: Based on my research and asking for advice, I've decided to get the hell out of Public Storage asap. The local PD, insurance claim, and especially Public Storage wont do a damn thing about my stolen items. Pending my claim, I'm no longer trusting any public storage facilities. Do your research and you will find that all storage businesses will do the same thing. Get your own renters insurance. Sure than can replace the monetary value but not the sentimental value of the items you will likely lose. Stay away from Public Storage.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Bee Xiong

Called me to verify my padlock. Called manager back left a message for the property manager. A few weeks later went to my locker and they changed and cut my padlock. Nobody at the receptionist desk to help. Is there anyone there during business hours?? Cant get to my items I need asap. I dont know about business etiquette but shouldn't there be someone on site during normal business hours? Not happy at all. Update: met with a worker on site and explained that a new cylinder lock and padlock was put on my locker. He tells me someone renting a spot in the same building broke into and changed locks on a bunch of lockers. Which means property was likely stolen. But I cant verify it because they cant cut the lock open. I will have to wait a few days or may have to get a lock smith. Why wasnt I notified of this??? Update 2: Got myself a locksmith because I was told it would take a few days for the manager to come cut and drill the locks. Got into my locker and heart sank. Boxes were rummaged through. Missing a lot of items totalling at least north of $2000 including sentimental items. Upon looking around I realized there are no security cameras in this secured storage unit. This is unacceptable. On my way out I ran into two other parties with the same grievances. Update 3: Took important items that were left in my locker home where it is safe. I dont feel safe putting my stuff here now and you should think the same too. I looked inside the indoor storage areas and they dont even have cameras installed anywhere. I dont even know if they have security patrol the premises. I ended up filing for insurance claim since I paid the extra money for the coverage ($5,000). We will see how this goes. Went home and turned on the TV and watched fox news. There so happens to be a story that is shown that a guy in tigard has been burglarizing Public Storage since 2022. He just got caught for it but the tigard PD said it took a while. Coincidence??? How long has public storage known this and not done anything???? Since 2022

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Bee Xiong

Called me to verify my padlock. Called manager back left a message for the property manager. A few weeks later went to my locker and they changed and cut my padlock. Nobody at the receptionist desk to help. Is there anyone there during business hours?? Cant get to my items I need asap. I dont know about business etiquette but shouldn't there be someone on site during normal business hours? Not happy at all. Update: met with a worker on site and explained that a new cylinder lock and padlock was put on my locker. He tells me someone renting a spot in the same building broke into and changed locks on a bunch of lockers. Which means property was likely stolen. But I cant verify it because they cant cut the lock open. I will have to wait a few days or may have to get a lock smith. Why wasnt I notified of this??? Update 2: Got myself a locksmith because I was told it would take a few days for the manager to come cut and drill the locks. Got into my locker and heart sank. Boxes were rummaged through. Missing a lot of items totalling at least north of $2000 including sentimental items. Upon looking around I realized there are no security cameras in this secured storage unit. This is unacceptable. On my way out I ran into two other parties with the same grievances.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Meagan Yano

Beware of this storage facility. Major rat problem. First day we moved in we found rat feces all over. They got into majority of my boxes and I spoke with two different employees about the problem, both promised to call an exterminator. After a week I went back to collect photos for insurance and there was even more feces and tons of dust and insulation all over my unit. I am not happy and I am planning to move all my belongings elsewhere.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Duane McCauley

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Solstarmoonlight

Every time I visit the Hogan Drive location the staff is always helpful and pleasant. Mike went above and beyond to be of assistance to me. Thank you so much

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5