Public Storage

Chris

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Menglong Yang

Helps me a lot, really nice, I hope Ill come and choose here again

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Krystina Morton

Thank you Dora for being most excellent I was renting a unit knowing my 6 kids and myself were about to be homeless. She helped me find a unit that fit my budget while being so empathetic. She was able to help me with setting up the app as well getting the gate to open via phone. She was just human to me and I appreciate her and all her help.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

K S

I rented a unit from them in October. In December, I received a call from Dora, an employee, telling me that I needed to move my belongings to a different unit because damage within my unit had to be repaired. I told Dora that I was not able to move my belongings without the use of a moving company due to the majority of my items being large furniture. I asked Dora if this was an emergency situation and if there was any damage to my belongings. Dora indicated that it was not an emergency, that my belongings had not been damaged, and that the damage to the unit had occurred prior to me renting it. Dora also indicated that the unit should not have been rented to me because of the needed repairs. I told Dora that I could not afford to hire a moving company and that I dont see why the repairs could not wait until I vacate the unit in June. Dora indicated she would inform her district manager. I did not hear anything from anyone until I received a call from Dora in February informing me that the lock on my storage unit had been cut so that the vendor could take photos of the damage that needed to be repaired. Per my contract, I was to receive 3 days written notice prior to anyone affiliated with Public Storage accessing my unit, including when that access is needed for inspection or repair. The only exception to the written notice requirement is when criminal activity is expected, in an emergency, and when I fail to grant access upon 3 days written notice or if I default the Rental Agreement. During the call, Dora assured me that the contract allowed staff to enter my facility for this instance although she was not sure where in the contract it said this. I asked Dora when I could get keys to the new lock and she told me I would not be allowed to have keys because they were moving my belongings to a different unit sometime next week. Dora told me that if I wanted to access my unit I would have to do so during business hours when staff could allow me access. These actions are direct violations of the rental agreement. After receiving the call from Dora, I immediately responded to the facility with a copy of my rental agreement. Dora told me that they had every right to cut the lock and proceeded to read a section of the agreement, which refers to suspected criminal activity. I asked her if they suspected criminal activity and she assured me they did not, and kept repeating that they could cut the lock in an emergency although the contract clearly does not allow this and that, at this point, there was no currently occurring emergency. I asked Dora to allow me access to my unit so I could check on my belongings and she initially refused to allow me access. I had to ask multiple times before she finally agreed. I observed a blue lock on the unit for which I did not have keys. Inside the unit, there was no apparent damage, no leaking water, no fire, nothing indicating any type of emergency had occurred. When asked why I could not have keys to my unit, Dora told me she was only doing what she was told to do by her district manager, Tracy Bevan, and told me I needed to call her. I called and left a message for Tracy but have not received a response. I reported everything to my attorney, the Better Business Bureau and the Attorney Generals consumer protection unit. In my opinion, I would NEVER consider leasing a unit from Public Storage and hope you have a better experience elsewhere.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Nelson Lester

Amazing service

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Mona Eckroth

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5