Public Storage

Lee Rushing

Chagrined with Public Storage! We have been happy customers of LakePointe Storage on FM1097 in Willis for about 6 years. Congratulations to the owners of LakePointe Storage for selling their business and "cashing in their chips!" However, the new owners Public Storage immediately told us there was a new insurance fee they were adding to the rental fee, but we could decline it. I had to go into the office to do it and couldn't do it online. Now, I just got a rate increase notice today with a 38+% rate increase! The new staff has certainly been very friendly and professional, but the new rates are outrageously high! I just called the office and the manager told me that she could extend the current rate I have for 6 months. She also said she's received other calls. She said I could call in 6 months and it could be reviewed again then. She then told me that the rate for NEW clients was much higher than the new existing client rate I was given. If my rate was increased, why should I have to initiate a call and get an extension of my current rate?! If you are a client the old LakePointe Storage, newly purchased by Public Storage at 11901 FM1097 West, call them and voice your dissatisfaction with the new rate increase. You should be able to be an extension for 6 months of your current rate. Thanks Public Storage for making it easy for me to cease doing business with you as quickly as I can!

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Randy Goff

Public Storage in Willis Tx FM 1097 is first class. Pamela is always professional in helping with tenants needs. Available on site always or a phone call away. Security is the best, highly recommend this storage facility. Randy Goff Drywall Repair.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Randy Goff

Public Storage in Willis Tx FM 1097 is first class. Pamela is always professional in helping with tenants needs. Available on site always or a phone call away. Security is the best, highly recommend this storage facility. Randy Goff Drywall Repair.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Bennett Crow

First, they locked all the water faucets. Then they locked the dumpster. Then they decommissioned the bathrooms. Its just not realistic to work in a storage unit for 30 minutes and not need to use the bathroom and wash your hands. This place is not the same since public storage bought it. The billing got messed up twice and we almost lost a client due to being locked out of the complex.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Joseph Lopez

Public Storage recently purchased the facility located at 11901 FM 1097. During the previous ownership I rented a covered RV space and an open storage space and was extremely satisfied. Early into the Public Storage transition of ownership the transition coordinator and facility manager; Pamela, introduced herself and answered my questions regarding rules, fees and security features being implemented. Pamela efficiently transitioned my accounts from the prior ownership and seamlessly integrated the auto pay features into the Public Storage system. Pamela is always helpful in resolving inquiries and projects a friendly and personable demeanor. Ms. Pamela typically expresses herself, by greeting customers with a smile and a wave. J.A. Lopez

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Mary McDowell

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5