Public Storage

Brian Ashley

Classic bait and switch. Signed up for a reduced "online price", after a few months they jacked the price up 50%.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Mikayla Woodmansee

Wonderful facility, very clean, Erika the attendant was kind, and helpful

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

J T

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Zebra Mustafah

Alright so I have had my unit at this location since mid 2020, over three years now. Through an ownership change. At first it was very reasonably priced and there were always people there that were able to help should I have any questions or need to pay my bill in store. This past November my family hit a speedbump financially and we were unable to make our rent. As they do they gave us the applicable warnings and eventually leined the unit and cut our lock, this is fine, I understand that. They need to get paid. The trouble started when I stopped in to get back into my unit after paying up to a zero balance. No one works there anymore, the customer service is provided by a kiosk where an employee can Webcam chat with you. They had to take my number and now they're going to give me a call at some point to schedule an appointment to have their lock removed. So not only has my rent gone up by a significant margin, but i have zero access to my property, and they can't tell me when i will. the service they can provide me has dropped off 100%. What if there were an emergency? What type of greed does a company need to have to replace their staff with a webcam kiosk? When I called to ask about being prorated for the days since I paid my bill that they've had me locked away from my property and I was given another less than definite timeline to be contacted by yet another employee to discuss maybe being reimbursed that money. Listen this used to be a normal business, now it's like some weird version of the twilight zone where human beings are attempting to help me from hundreds of miles away via a 5 inch screen. If you don't appreciate self service phone calls or automated assistance systems I suggest you stay FAR away from public storage right now, apparently they're all going this way. When I told them I'm having a hard time reconciling the rising cost of rent with the complete lack of customer service in the building the lady literally responded with "well it says in your leasing agreement that rent can raise at any point for any reason" yes but typically the cost remains related to the service you provide it's completely opposite here. Price continually rises while value diminishes dramatically in one quick stupid move by corporate. Anyone know a storage company in the area with on site staff? Would gladly pay a higher rate to not have to talk to a screen when I have an issue, seeking to move in immediately. 2 stars because I like how clean the unit is kept (was kept?) Idk how that works anymore, maybe a Roomba? I just read other reviews and omg all of the positive reviews mention employees by name, how can you see that and still pull the trigger on a kiosk based model?!?

• Will you recommend this facility Maybe
• Level of cleanliness2 out of 5
• How was their service2 out of 5
• How about their prices2 out of 5

Gregory H

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Greg Cheddy

Don't come here they'll just raise your rent after a month

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5