Hanne was the best walked me through everything payments contract etc she was very patient kind answered all my questions cheerful very nice
Thanks Ursula Martinez for all your help and services
Mark and Hanne where very nice and helpful
Since public Storage bought old storage facilities, it has been nothing but confusion and frustration. I purchased storage at this location because it was 24hr access due to my schedule. Without any notice, public Storage began sending emails about paying my bill, to sign lease agreement, and that my insurance would be cancelled and started with a new company. I did not even know the old storage facility had sold/ and Public storage was buying the propertyno notice ever! I feel forced to comply, as if I had a choice! There was not choice and all of the customers who chose this location because of the access hours are force to scramble to move to a new location or sign a new lease. They do not treat you as a customer, just a number! If they did, Public Storage would have given customers time to make an informed decision or at the least give an appropriate time before changing the 24hr access hours with a email. I called to speak with a manager today. No answer just voice mail. I then tried to contact a live agent and got a chatbot Grr! When I did finally get ahold of agent to request extended hours to finish up my move, I was told that Public Storage did not give gate access after hours. This has been a horrible experience between to storage companies. There was no choice. I did not pick public Storage for a reason. Find a different storage company that treats you as a customer.
Its a good storage, but there is never anyone who is there or awnsers the phone and we are currently locked inside with a moving truck and the gate wont open to get out after we have tried the code to many times
I find this absolutely ridiculous first off I've been storing my belongings at security self storage now for probably 4 years I was not given notice of the company change to Public Storage nor was I given notice about access hours changing nor was my bill lowered due to the access being no longer 24 hours I chose security self storage because I had access of 24 hours and pay the ridiculous price that is only gone up every 6 months and now since the company has changed to Public Storage I'm still paying this ridiculous amount for 24-hour access which I do not have anymore so the question is why am I being charged for something I'm not being able to use greatly appreciate the notification I will be moving out this month