Stephanie is just absolutely amazing! From beginning to end she was just fabulous, she answered all my questions and made the process as smooth as possible! I couldn't have had a better experience!
Want to ruin your belongings only to get reimbursed less than 10% of the value of the items lost? Look no further! I left my belongings here in good condition and returned to them a year later to find them ruined by mice. Feces and urine everywhere. When I told the employee at the front desk, they didn't sound surprised and it sounded like this was an ongoing problem. At first I was relieved to hear that I had the foresight to get insurance, but almost a week later insurance agent gets back to me and says they'll only pay for rodent damages up to $250 (With, of course, a $100 deductable). I didn't even flinch at them raising my unit's rates after I first got in, but now I'm definitely wishing I'd gone with another choice. If you're reading this and actually care about what you're storing, stay away.
Madison was so kind and so helpful in my move-in and move-out experience! I had an excellent experience and highly recommend renting here for all your storage needs!
I had a bad experience I was charged 700 for my storage that I emptied. The lady on site charged me 500 plus 200 rent for December and my stuff was emptied November 30. Only thing left was a broken desk and trash because there was no trash bin anywhere I also told them and the lady said dont worry. Now I am left with a 700 bill.