Public Storage

Crequita Robinson

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Funmi Sotannde

Honestly not happy with my encounter here. I was trying to reserve a unit online and it took me to payment which I accidentally tapped okay. I changed my mind and called them immediately for a refund because I saw that 5*5 was super small. I was told that I could only be refunded the lock fee of 19.99 which is crazy because all this happened in a time span of 15 minutes. I was charged $77 and only paid back $20. I went in to talk to someone and she had the whole unfortunately speech. SMH truly disappointed

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Adriana

I brought my personal items here and my whole coin store unfortunately. I received a call from public storage stating that there gate system froze open and that there cameras are not very good. I came to my unit to find half my store including my life savings Gone. The associate who helped me get the unit showed me to my unit to show me the burglarized unit. And walked away saying that I needed to call insurance. I called and they offered me $20 dollars. I never got a call from the owner or any help with cameras unfortunately as Austin PD stated theres cameras are from the 80s. I lost all of my family airlooms and my entire life here please do Not make the same mistake as I did!

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Christine Urrata

Our inside storage was broken into at this location! We had stored our things during a move from Austin to Dallas. I went back to get some things, and there was a strange lock on my storage. At first, I thought Public Storage put it there, but my bill was paid in full. They had no reason to remove my lock and put on another. I tried to get help from Public Storage, but no one was there, only a kiosk in the front area. So I went to Walmart, purchased a bolt cutter, and cut off the lock. Sure enough, they broke in, stole what they wanted, and then put a new lock on my storage! I truly think they were planning to come back and get more because why would they spend the money on a lock to secure the rest of my things?! The main thing they stole was my mom's jewlery box, with items that were not very expensive, but she had recently passed away, so to me, they were priceless! I finally found a worker, and it was as if he didn't care. No one saw anything suspicious. He said no one reported any other break-ins and that they didn't have any security cameras. I felt angry and helpless! Then, while I was moving the remainder of my things out, another person told me their storage was also broken into and that they did report it! Evidently, this location has no one working to make sure it's safe and secure. May even be an inside thing. Who knows? I wouldn't suggest this location because judging from other reviews, break-ins seem like a thing here. In my shared photos, you'll see my lock they cut off (they threw it in a box of my stuff) and their lock on my storage. Crazy how people have the nerve to do this! What would have happened if I had walked up on them?! Beware, and be aware!

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Tammy Bright

Our unit has been broken into twice. First time was within a few days of putting our stuff in the unit. The second time was also within a few days of putting additional stuff in the unit with a new lock. It shouldve been safer on an upper floor where no one saw us load the unit. Luckily, we hadnt stored anything of real value there. This was months ago and management has never gotten back to us with any information. We just havent moved our stuff because its a pain to do so.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Asap Love

So far no problems at all they even called me to check on me to see if everything went smooth !

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5