Anna is a great manager!
Awesome
Anna was so helpful and friendly. Very professional.
Thanks to NICKY and the managing rep...a complicated online reservation turned out to be fixed and made simple. Great in-store service...not so good online rental and wifi service! Recommend talking personally to Nicky and Anna!
I left some college items here over the summer so I could move home to Pennsylvania for a few months. When I got back I was surprised to find out that my climate controlled unit was 90, humid, and smelled like mold. Rats had also eaten through many of my boxes and destroyed some of my things. There was rat poop and pee covering the unit and even in a lot of my boxes. Unfortunately, I did not take any pictures inside the unit, where the insulation was falling from the ceiling (probably due to the rats). However, you can clearly see the droppings on the cushion in the last picture.
The customer service representative I spoke with to purchase this storage was great, but I will never leave my things here again. I left my dorm items here over the summer thinking my unit was climate controlled. When I returned I had a mildewed futon full of baby spiders, mildewed boxes of decorations, and a mildew filled microwave. All of these things were completely clean when I left them there in May. Thankfully I paid the extra for insurance every month, but the climate control feature is A LIE!