Public Storage

Thomas Miller

Avoid using this place, even if you move out a few days after the first of the month, they will charge you for an entire month. They should prorate your account. It was explained that I could do this and fount out I couldn't. That is terrible business practice.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Beatrice Banks

Thanks you Robin

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

J Lee

This review is for Public Storage off E. Washington St. Indianapolis Indiana. I say that because I see too many 4-5 star reviews and think it can't be my new location. Initially I see on their website they have units available near where I needed that were inside. Inside makes you think climate controlled right? Since most of the time (all of the time in my experience) it being inside is indeed a climate controlled facility. Price wasn't terrible and it was close. I get to facility and am on the "do it yourself" kiosk and get an off site employee (even though they definitely have live on site tenants) to pop on the screen to help and before I can tell her what I am looking for , she disconnected the call. Had she stayed and actually helped, I would not have wasted my time or money. Turns out my inside unit was just that... Inside a building but absolutely not temperature controlled. Instead, it smells so horrible like smelly dirty people's trash and rotting food that they actually have a fan above the entry way doors blowing air outside. Rat droppings inside my unit, got charged $19.99!!! for a lock I didn't need (I assume so they have a set of keys to snoop through your belongings) and no option to opt out of said lock. I only had my moving van for a short time due to the availability and it being reserved later in the day, so no time to find another facility. Storage of America down the street only had 2nd floor units available and while inside and temperature controlled, I know they don't have an elevator and you gotta carry your belongings up the stairs. I would carry my stuff 10x over to not feel as sick to my stomach as I do about leaving my stuff there yesterday. Access only until 9pm, and when signing up on kiosk, they scan your ID but it doesn't input any of your information on the application/renters agreement requiring you to peck away inputting it all in manually. 3 stars is gracious I feel. Hopefully today I can get reimbursed and move to a different facility. (Will update soon as I feel I am forgetting something else)

• Will you recommend this facility Yes
• Level of cleanliness3 out of 5
• How was their service3 out of 5
• How about their prices3 out of 5

Danny

• Will you recommend this facility Yes
• Level of cleanliness4 out of 5
• How was their service4 out of 5
• How about their prices4 out of 5

Dylan Durrett

Booking my storage unit was quick and easy. Robin called to confirm that I was able to set everything up and asked if there was anything she could do for me.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

david stanton

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5