Public Storage

Shekinah A. Robinson

The property manager does not answer or return phone calls. I needed my lock cut and was contacted by the Baymeadows location after having to reach out to customer service agent online to come by and purchase a new lock and sign the release form on last Thursday, 3/21. I was told by the guy there that the lock would be cut on Friday, 3/22. I went to visit my storage unit and the lock had not been cut. I tried calling the property manager and left a voicemail, and then I spoke to an agent on the chat. I was told they would call me on 3/28. No one called me back this morning. I spoke to the agent this morning to report this location. A few minutes later, the Baymeadows location called me and told me they would get in contact with their locksmith. After literally 2 minutes, the person calls back to say they couldn't get in contact with her but surprisingly the district manager Laura Neil said that I have to hire my own locksmith. I called her office 3 times and left one voicemail message and have not received a return call. I should not have to hire my own locksmith after Public Storage stated that they would accomplish this task last week and have not done their job as promised. They literally had a week to get this done. They are aware that I need to move out on time and that today is the only I have available. I did manage to get a refund on the lock I purchased from them on last Thursday. I found out from a local hardware store that I was the 3rd person that week to come in to find a tool to pick the lock and complain about this company. It's safe to say at this point, Public Storage completely lied about the courtesy lock cut service they claim offer. When it comes to moving out they will give you a hard time and the run around. They are ok when trying to move in because they want your money, but when it is time to move out they will give you a hassle. This place will find a way to scam you.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

S M

Really bad place to lease! They change your lease in 2-3 months even they told you for 6 months price is not going to increase! Please do not rent here! You will be screwed by them.!

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

BILL BLANKENSHIP

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Bryan Bratt

Tammy was wonderful and made it a pleasure to be a customer here.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Thank Full Priscilla

Tammy was very helpful. I really like my storage unit- clean and well lit, climate controlled. Now I need another one, we'll see.

• Will you recommend this facility Yes
• Level of cleanliness4 out of 5
• How was their service4 out of 5
• How about their prices4 out of 5

Angela Evans

Horrible experience from day one... The units door didn't work properly so the next day they told us to move to a different units. We had to move the items to a new unit but at least the door worked. BUT.... they charged us a changing unit fee, more per month for the new unit and we lost the free 2nd month. We called at least 6 times to get this resolved and each representative at the corporate office said they couldn't do it... It had to be the district manger But we could NEVER get her to respond... LAURA NEEL should not be a manager because she has no customer service skills... We will never use PUBLIC STORAGE AGAIN after this experience

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5