Brenda was the best great service !!!!!!
Slightly over a year ago I left a Public Storage facility because the rental rate became too burdensome. I relocated my "stuff" to Simply Storage on US 90A in Sugar Land, TX. Simply Storage had reasonable rates and I lowered my monthly expense by over $60.00 per month. Well in November Public Storage acquired Simply Storage and in December I received a notice that my monthly rental rate was increasing from $165.00 per month to $217.00 per month or an increase of 31%. I attempeted to appeal the rate increase and was told there was nothing corporate could do as to lowering the increase. Needless to say I have moved my "stuff" to AC Self Storage in Missouri City and reduced my rent by $30.00 per month. Public Storage is a REIT and all they care about is the bottom line. They have no concern for customer loyalty. I would caution anyone who decides to lease from Public Storage to shop around as Public Storage always has the highest rental rates and increases the rent every 6 months. I am a dissatisfied former never again customer.
Brenda was very helpful and patient