The staff (Carmen) is very professional, presentable, knowledgeable and outgoing. Love this place. Recommend 100%.
UPDATE*** spoke with Carmen and she stated that according to the policy( which isnt posted anywhere not to mentioned Ive never heard of this and have used PS for 17+ years ) they are appointment only and even if the manager is on site if they arent on the clock the wont answer the door or the phone but I was never told to make appointment before I came. So in the end their lack of consideration, to inform customers of these policies will ultimately cost the customer Yesterday I got a VM from Melissa the manager, saying to come in to get unit info. I came down twice yesterday and both times she was not there, I left several VM. I came back today, her vehicle was there, but no one at the front desk, no one answered the phone, no one answered the door. I called, knocked and even called out on the side of building for 20 minutes and nothing. Thank God the CSR on the phone Martese was able to help and I was able to get in my unit. But overall this is still very disappointing for my time and money to be wasted but the lack of concern from the MANAGER.Do better!! This isnt the first complaint of no one being present to help
Thank you so much to Carmen and the other staff for all the help.
Carmen has always been very helpful and has addressed my issues right away when I had some concerns her customer service is always ten I can always count on her
This storage is the best one I have used. Carmen was great. She is professional, sweet and very helpful. If/when I need another storage, I will definitely come to this one.