Public Storage

Andreas Hoelzl

Really bad customer service and old storage facility. First, we couldn't complete the rental online due to some bogus explanation, had to drive to the office. Second, we were supposed to return locks from the storage unit we didn't intent to use. Third, the put renters insurance on top of the contract although we do have coverage from our home insurance, Fourth, the initial storage unit we were offered had water leakage marks. Fifth, we tried to provide proof of insurance in person at the Fair Oaks office during working hours, but no one was around. The storage facility itself is very dated, first floor has a smell and each unit has rodent treatment packages.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Frankie Archuleta

Great experience & great customer service! Taslima provided me with the best service, she is super polite, helpful, very knowledgeable & super great energy. Going in after work was definitely worth it

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Kevin Lee

This location is dilapidated, disgusting, and run down, and the service attitude was absolutely terrible. My girlfriend had to listen to a very disrespectful site manager Taslima berate her even though her reservation made weeks ago was not honored by the company in the first place. They also failed to disclose the broken elevator situation which made moving in to a higher floor extra hard, and on top of all that, the bad attitude from the staff made this entire process so bad that I would go out of my way to ABSOLUTELY NOT recommend this location to any reasonable person looking for a somewhat okay storage option. How this place has such a high rating on Google Maps almost makes me lose faith in Google reviews lol

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Eric Schaefle

Hard to recall a good experience here other than proximity when we needed to move a while back. Our unit(and others) have been broken into, at least twice. The elevator has been frequently out of service. Despite the sign on the door stating full-service assistance, I've never found a representative on-site, the site is usually dirty and smells. There is no access to a restroom. They frequently have pricing "adjustments", increases, while providing no additional value or service. Anyway... not a good experience and we have emptied our unit and closed our account at this location.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Edward jones

Me and my wife rent a large unit that whole 2 bedroom and we had a hard time getting anyone to talk to about the unit and once we got into the unit, it was dirty with trash still in it. My wife said let's go somewhere else but I said since we here let's just wait until someone clean it. Then my wife needed to use the bathroom and it was lock then she said this is unbelievable, everytime we go to this location the bathroom always lock and there is no body around to ask why is it lock. I will not recommend this location to anyone, A terrible place to rent a space. Also, there are trash up and down the hallway, these sorry people's don't even keep the place clean. We have decided to move out very soon. Not only this is a trashy place to rent a space but it is a Rip off.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Sylvia De Lucio

• Will you recommend this facility Yes
• Level of cleanliness4 out of 5
• How was their service4 out of 5
• How about their prices4 out of 5