Public Storage just made our move less stressful !!! Thank you !
Cheri was very professional and personable. She seems to know the storage stuff very well. I will definitely rent here again.
Expensive
Expensive
Customer service is everything this location lacks. Their policy stands no matter what. Customer Service Manager, Myrna stated the policy will not change no matter if youre in the hospital lost your job, or something unexpected happens. First time missing a payment. We were one month late, informed Sherry (property manager) on Aug 15 when we were able to make the past due payment $140 & current payment $140, to include a late fee $25. Sherry stated she was fine with it and everything was ok. On Sept 2nd, showed up settle payment. Was completely blind sided by what came next. I was told the lock was cut & the unit was sealed, being prepared for auction, & advised to speak customer service to waive any fees. Sherry failed to mention that on or after a certain date, a $79.00 lien would then be charged. Now a total of $384. While speaking to Myrna I was informed that after 2 months of missed payments, 2 late fees & and lienyour belongings, sentimental or not, are goneauctioned off to 3rd party company. You cant make an payment arrangement like an utility company. Youre just SOL. First & last storage unit.