Carrie is great
The absolute worst customer service. The manager is rarely there. When I tried to cancel my unit she was not there and the person on the clock was not able to properly cancel and refund my deposit of $199. And now they're trying to tell me that it's too late to cancel even though I have an email from 4 days ago thanking me for doing the right thing at the right time. These people close at 5:00 p.m. everyday and you do not have access to their facilities after 5:00 p.m.. This is the absolute worst facility if you plan on moving we all know that when you move it's all hours of the night. Do not rent this space if you're trying to move and you plan on unloading your truck after 5:00 p.m.. If I could give this a negative rating I would.
They ran a payment after I emptied out my storage, and I couldn't get my money refunded. If you empty out your storage by the last day of the month, make sure you stop payment at your bank or get a new debit card one. I told them I would be out at the end of the month, but they still ran my card and texted me saying my payment was late!