Public Storage

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• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Toshica Winn

MY STORAGE UNIT on 655 KEEN RD WAS ROBBED TWICE. NO ONE ever notified me. The day I found out my storage was robbed is the day I WENT TO MOVE OUT ON 11/3/23 . THE DM Brandy/SCOTT/MATT are all RUDE, UNPROFESSIONAL AND LIARS. THEY LIED ON BOTH OF MY BBB COMPLAINTS TO COVER UP THEIR EMPLOYEES STEALING. I HAVE THOUSNADS OF DOLLARS OF ITEMS THAT WERE STOLEN. I WAS A CUSTOMER FOR 3 YEARS AND THIS IS THE THANKS I GET FOR PAYING THESE PEOPLE EVERY MONTH AND BEING ROBBED BLIND WITH NO NOTICE. THIS IS SICKENING HOW PS IS RESPONSIBLE FOR SEVERAL THEFTS AND BREAK INS AND THEY WANT TO COVER UP AND LIE ABOUT WHAT HAS OCCURRED. I WILL BE SENDING MY ATTORNEY AFTER THE CORPORATE OFFICE FOR BREACH OF CONTRACT. THE EMPLOYEES ARE REFUSING TO PROVIDE THE DATES OF BREAK IN AND THEY ARE REFUSING TO ACKNOWLEDGE THEY ARE LIABLE. HOW YOU ALLOW SOME ONE TO BREAK IN THE SAME STORAGE BUILDING TWICE AND NO ONE WAS NOTIFIED? SOUNDS LIKE AN INSIDE JOB TO ME. THE EMPLOYEES ARE STEALING AND THE COMPANY IS COVERING UP THE THOUSANDS OF THEFTS THAT HAVE OCCURRED. I WANT ALL 3 YEARS OF MONTHLY PAYMENT REFUNDED AND I WILL BE ASKING FOR MORE IN CIVIL COURT. THIS ENTIRE PLACE IS TRASH. THE COMPANY IS TRASH. THE DM/GM ARE TRASHY PEOPLE. TO STEAL FROM YOUR CUSTOMERS THEN CONCEAL THE THEFT SCREAMS INSIDE JOB BY EMPLOYEES.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Toshica Winn

MY STORAGE UNIT on 655 KEEN RD WAS ROBBED TWICE. NO ONE ever notified me. The day I found out my storage was robbed is the day I WENT TO MOVE OUT ON 11/3/23 . THE DM Brandy/SCOTT/MATT are all RUDE, UNPROFESSIONAL AND LIARS. THEY LIED ON BOTH OF MY BBB COMPLAINTS TO COVER UP THEIR EMPLOYEES STEALING. I HAVE THOUSNADS OF DOLLARS OF ITEMS THAT WERE STOLEN. I WAS A CUSTOMER FOR 3 YEARS AND THIS IS THE THANKS I GET FOR PAYING THESE PEOPLE EVERY MONTH AND BEING ROBBED BLIND WITH NO NOTICE. THIS IS SICKENING HOW PS IS RESPONSIBLE FOR SEVERAL THEFTS AND BREAK INS AND THEY WANT TO COVER UP AND LIE ABOUT WHAT HAS OCCURRED. I WILL BE SENDING MY ATTORNEY AFTER THE CORPORATE OFFICE FOR BREACH OF CONTRACT. THE EMPLOYEES ARE REFUSING TO PROVIDE THE DATES OF BREAK IN AND THEY ARE REFUSING TO ACKNOWLEDGE THEY ARE LIABLE. HOW YOU ALLOW SOME ONE TO BREAK IN THE SAME STORAGE BUILDING TWICE AND NO ONE WAS NOTIFIED? SOUNDS LIKE AN INSIDE JOB TO ME. THE EMPLOYEES ARE STEALING AND THE COMPANY IS COVERING UP THE THOUSANDS OF THEFTS THAT HAVE OCCURRED. I WANT ALL 3 YEARS OF MONTHLY PAYMENT REFUNDED AND I WILL BE ASKING FOR MORE IN CIVIL COURT. THIS ENTIRE PLACE IS TRASH. THE COMPANY IS TRASH. THE DM/GM ARE TRASHY PEOPLE. TO STEAL FROM YOUR CUSTOMERS THEN CONCEAL THE THEFT SCREAMS INSIDE JOB BY EMPLOYEES.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Toshica Winn

MY STORAGE UNIT on 655 KEEN RD WAS ROBBED TWICE. NO ONE ever notified me. The day I found out my storage was robbed is the day I WENT TO MOVE OUT ON 11/3/23 . THE DM Brandy/SCOTT/MATT are all RUDE, UNPROFESSIONAL AND LIARS. THEY LIED ON BOTH OF MY BBB COMPLAINTS TO COVER UP THEIR EMPLOYEES STEALING. I HAVE THOUSNADS OF DOLLARS OF ITEMS THAT WERE STOLEN. I WAS A CUSTOMER FOR 3 YEARS AND THIS IS THE THANKS I GET FOR PAYING THESE PEOPLE EVERY MONTH AND BEING ROBBED BLIND WITH NO NOTICE. THIS IS SICKENING HOW PS IS RESPONSIBLE FOR SEVERAL THEFTS AND BREAK INS AND THEY WANT TO COVER UP AND LIE ABOUT WHAT HAS OCCURRED. I WILL BE SENDING MY ATTORNEY AFTER THE CORPORATE OFFICE FOR BREACH OF CONTRACT. THE EMPLOYEES ARE REFUSING TO PROVIDE THE DATES OF BREAK IN AND THEY ARE REFUSING TO ACKNOWLEDGE THEY ARE LIABLE. HOW YOU ALLOW SOME ONE TO BREAK IN THE SAME STORAGE BUILDING TWICE AND NO ONE WAS NOTIFIED? SOUNDS LIKE AN INSIDE JOB TO ME. THE EMPLOYEES ARE STEALING AND THE COMPANY IS COVERING UP THE THOUSANDS OF THEFTS THAT HAVE OCCURRED. I WANT ALL 3 YEARS OF MONTHLY PAYMENT REFUNDED AND I WILL BE ASKING FOR MORE IN CIVIL COURT. THIS ENTIRE PLACE IS TRASH. THE COMPANY IS TRASH. THE DM/GM ARE TRASHY PEOPLE. TO STEAL FROM YOUR CUSTOMERS THEN CONCEAL THE THEFT SCREAMS INSIDE JOB BY EMPLOYEES.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Alex Stork

I encountered significant customer service issues at this storage facility. The facility's policy mandates the return of their provided lock within 30 days of renting, but this wasn't clearly communicated upfront; it was buried in the fine print. I moved in on 10/20 and, upon learning of this policy, tried to return their lock on 11/19 to avoid unnecessary charges. However, there was a misunderstanding about my move-in date, which they incorrectly recorded as 10/14, complicating the refund process. Despite assurances from the staff that the manager would resolve this the next day and follow up with a call, I received no such communication. When I reached out, the front desk staff were unable to help and promised a callback that never came. My repeated attempts to contact them only led to voicemail, and even after leaving a detailed message explaining the situation, I received no response. It's now 11/21, and I'm extremely frustrated with the amount of time and energy spent on what should have been a simple issue. This experience highlights a concerning level of incompetence and lack of accountability in the management and staff, making a straightforward task unnecessarily cumbersome and time-consuming. The lack of communication and unwillingness to cooperate from their end is particularly disappointing and reflects poorly on their customer service standards.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Alex Stork

I encountered significant customer service issues at this storage facility. The facility's policy mandates the return of their provided lock within 30 days of renting, but this wasn't clearly communicated upfront; it was buried in the fine print. I moved in on 10/20 and, upon learning of this policy, tried to return their lock on 11/19 to avoid unnecessary charges. However, there was a misunderstanding about my move-in date, which they incorrectly recorded as 10/14, complicating the refund process. Despite assurances from the staff that the manager would resolve this the next day and follow up with a call, I received no such communication. When I reached out, the front desk staff were unable to help and promised a callback that never came. My repeated attempts to contact them only led to voicemail, and even after leaving a detailed message explaining the situation, I received no response. It's now 11/21, and I'm extremely frustrated with the amount of time and energy spent on what should have been a simple issue. This experience highlights a concerning level of incompetence and lack of accountability in the management and staff, making a straightforward task unnecessarily cumbersome and time-consuming. The lack of communication and unwillingness to cooperate from their end is particularly disappointing and reflects poorly on their customer service standards.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5