Rashelle was very nice today and helped me out on great pricing!
Rashelle was wonderful made my experience so easy.
Got a notification that my storage unit was having its door replaced. All of my items in storage were now going to be left to the snow and rain of Michigan for a considerable time period, although guarded by a security company. I guess this is what I signed in the contract. If I wanted my items in the rain and snow, I would have left them in my yard saving $169 per month of which they raise the rent every three months or so. I decided to to move my items to a different storage facility. Upon trying to exit the storage complex the gate would not open and I was stuck in the gate for over 2 hours. Trying to reach somebody at the company is not a possibility, as there are no live agents readily available to assist. I was told to call 911 by the reservation department because there were no available agents to assist. With police on site and permission given, I was able to manually open the gate with the clutch override due to having a key to the gate operator as I happen to install these gates for a living. All that I have to say is good luck in contacting anybody for assistance if needed. If you can actually talk to a person they just send you through a loop and a loop and a loop and a loop in the calling system. Very poor experience with this company overall. Also, not to mention, I had to incur an additional two hours worth of van rental due to not being able to get out of the gate once inside.
Rashelle was very helpful and professional and even brought up smaller spaces for cheaper prices. I will definitely come back again
Rashelle was really awesome great help !! And so nice. Highly recommended! We definitely appreciate the service.