Public Storage
1920 Enterprise DriveRochester Hills, Mi, 48309
Public Storage
Rochester Hills, Mi, 48309
Available Units
Click here for Self Storage unitsLimited Availability Units
Facility Hours
Office Hours
Access Hours
Facility Map
Features & Amenities
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No Features & Amenities available!
Facility's Fees & Requirements
* This facility may require insurance and an administration fee.
Additional Info from Facility
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews:
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_ G Brzczyszczykiewicz
03-14-2024Both elevators in the building are out of service. Can't access my unit . And the items are too heavy and bulky to take up the stairs. The 1-800 call agent and virtual kiosk are not helpful. I would not recommend public storage.
- Will you recommend this facility Maybe
- Level of cleanliness2 out of 5
- How was their service2 out of 5
- How about their prices2 out of 5
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Jeff S
03-02-2024We moved in just over 2 years ago and our rent has already more than doubled. Don't be surprised to see an increase within 6 months of move in and then additional increases 6 to 9 months thereafter. Very difficult to speak with an actual human being who knows what's going on when you have an issue. Everything is automated through a kiosk (where the front desk used to be) or re-directed to a call center. I don't think this is the place you will want to be at if times get tough and you miss a payment. No long term contracts were offered at the time we moved in. To me it feels like ownership knows what a hassle it is to move storage units and they squeeze you for it.
- Will you recommend this facility Maybe
- Level of cleanliness1 out of 5
- How was their service1 out of 5
- How about their prices1 out of 5
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Michael Knight
01-24-2024I really wanted to rent a unit here in spite of all the bad reviews I read. The location is convenient, indoor storage is available and lot gated. BUT.... #1. 6 pm came and gate still open. 7 pm came and gate still open. So much for security ! #2. NO OFFICE STAFF NOW, ONLY KIOSK. I need to see available units and choose what's best for me. I've been trying for 2 days to get a callback and arrange a meeting because I need to store some things quickly. NO CALLBACK. WHAT IF I SIGN UP AND HAVE AN ISSUE ? HOW LONG DOES IT TAKE TO RETURN A PHONE MESSAGE ? BAD SERVICE LIKE PREVIOUS REVIEWS SAY. YOU NEED TO DO BETTER FOR YOUR NOW AND FUTURE CUSTOMERS !
- Will you recommend this facility Maybe
- Level of cleanliness1 out of 5
- How was their service1 out of 5
- How about their prices1 out of 5
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Alyssa Messner
01-17-2024I'm not sure what's changed within the past year or so at this place because earlier reviews seem to suggest good things, but my experience has been similar to the more recent reviews, and I would certainly not recommend renting space here. I was initially quite pleased because the sales worker I spoke with was exceedingly pleasant, and I received an amazing rate during their Memorial Day discount period. Then my rate was increased after several months. Apparently, they can (and will) change your rate at any point in time. If you're only renting for a couple months, maybe that won't be a problem, but long-term renters beware. The day I arrived with a rented U-Haul to move all my things out (including large furniture), every single elevator in every single building was down and there wasn't a single cart to be found. We tried for an hour or more to contact someone (police and fire department also came). No one was on-site, and we were repeatedly told by the call center personnel that it would take 72 hours for someone to get back to us. Nothing was ever done about it. I moved out shortly after that, and despite submitting my move-out through my account, they continued to automatically bill me. When I called to be refunded, I was told a review needed to take place, and I'm waiting now for them to call me back with their determination. It's a little confusing to me how their system would not cease automatic payments upon move-out. It's also a little confusing why a review needs to be performed for me to get my money back when I'm not even renting a space there anymore. It's been a wild experience.
- Will you recommend this facility Maybe
- Level of cleanliness1 out of 5
- How was their service1 out of 5
- How about their prices1 out of 5
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Barbara McHenry
01-05-2024Unit was a little difficult to locate at first. Facility was very clean and well lit. Had to hold the entrance door open for access to the unit.
- Will you recommend this facility Yes
- Level of cleanliness4 out of 5
- How was their service4 out of 5
- How about their prices4 out of 5
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Susan Sanderson
12-17-2023Online registration did not work for me. Attendent very nice and helpful, straightened out the registration mess. Automated lighting did not come on in the hallway of the unit until walking the full length of a dark, creepy hallway. Large, oversized cart when present was helpful, but barely rounded corners, was awful to steer, banging into every nook and cranny shifting the load along the way. Hidden fees took the first month half price ($70/2 or $35) to $95. Checked out less than 30 days later and was billed another $85. Recommend checking the fine print as their insurance excludes normal items that one might store in a home closet; pretty much it is written such that it covers nothing.
- Will you recommend this facility Yes
- Level of cleanliness3 out of 5
- How was their service3 out of 5
- How about their prices3 out of 5
