Indoor
Multidoor
Climate Controlled
1st Floor Access
Indoor
1st Floor Access
Multidoor
Climate Controlled
This Extra Space Storage facility located at 237 Saw Mill Rd serves the residents of West with all their storage needs. We have storage units ranging from 50 to 300 square feet with amenities such as climate controlled, drive-up units, indoor units and electronic gate access.
Some Extra Space Storage facilities in West may offer vehicle storage for your car, motorcycle, boat or RV. Some facilities have garage like storage on our drive-up units and for some of the larger vehicles, parking spaces may also be available.
Extra Space in West offers all types of affordable storage units with some of the best specials in the industry. You might find some units have “First Month Free” special or “50% Off First Month”. We are proud to say that some of our rates are the lowest in the industry.
No need to drive all over West to reserve a storage unit. Just call (888) 747-5860 to reserve by phone or you can do it online. We have two options, reserve for FREE with no credit card required and no commitment to rent or you can also rent the unit online and contact-free. Fill out the rental information, sign your lease and make your payment. Your gate code will be emailed and/or texted to you, and you can go straight to your space, no line, no waiting!
The absolute worst. Here is why. They did not put in a freight elevator. Only one designed for people. When the doors are held open more than a few seconds, the elevator goes into a safety shut down. People do it constantly, despite what they tell you at the front desk. Then. They have what I'm sure are non-licensed workers. Resetting safety halts direct into the elevators system. I've seen countless people left unable to move their things in and out week after week. They refuse to remedy this situation and just keep having their staff casually reset the elevator in an unsafe manor. If you plan to live with your poor choice in elevators for a freight style atmosphere. Why don't you have licensed people working on your resets? Tells you all you need to know about this place.
These Ladies are Awesome Jenine and Yosheka are very professional and knowledgeable .and was very helpful.. Thank you so much.
Edit: After an earlier concern, I received a follow-up call from Talisha, and I have to say she completely changed my experience. She was professional, fair, and genuinely listened to my concerns. She clearly explained expectations, addressed the issue directly, and made me feel heard and respected throughout the conversation. What impressed me most was that she approached the situation with empathy and treated me like a person, not just another customer. She also handled the situation with the other staff member professionally. Her focus wasnt on taking sides but on resolving the issue while using it as a learning opportunity. That approach speaks volumes about her character and commitment to great customer service. Thank you, Talisha, for your professionalism, courtesy, and compassion. Your follow-up made a lasting positive impression, and I truly appreciate the time you took to make things right. I originally left a 1-star review after a disappointing experience. However, after receiving a follow-up call from Talisha, I felt it was only fair to update my review Original post: I called this location today and was disappointed by the customer service I received from the assistant manager. She was dismissive, rude, and made me feel as though I was an inconvenience rather than a customer. Unfortunately, this wasnt an isolated incident. The same assistant manager provided a similarly poor experience when I initially rented my storage unit online. After my experience, I looked through other customer reviews and noticed that several describe similar concerns about customer service. While I can only speak to my own experiences, it was concerning to see that others appear to have had similar interactions. Im planning to speak with the store manager on Wednesday because I hope this isnt representative of how the business is run. However, if my experience with the store manager is similar, Ill likely be removing my belongings and closing my storage unit this month. I understand that everyone can have a difficult day, but experiencing the same level of poor customer service from the same employee on two separate occasions is concerning. Customers deserve to be treated with courtesy, professionalism, and respect. I hope management takes this feedback seriously and addresses the issue.
I called this location today and was disappointed by the customer service I received from the assistant manager. She was dismissive, rude, and made me feel as though I was an inconvenience rather than a customer. Unfortunately, this wasnt an isolated incident. The same assistant manager provided a similarly poor experience when I initially rented my storage unit online. After my experience, I looked through other customer reviews and noticed that several describe similar concerns about customer service. While I can only speak to my own experiences, it was concerning to see that others appear to have had similar interactions. Im planning to speak with the store manager on Wednesday because I hope this isnt representative of how the business is run. However, if my experience with the store manager is similar, Ill likely be removing my belongings and closing my storage unit this month. I understand that everyone can have a difficult day, but experiencing the same level of poor customer service from the same employee on two separate occasions is concerning. Customers deserve to be treated with courtesy, professionalism, and respect. I hope management takes this feedback seriously and addresses the issue.
Talisha was the best so helpful and professional
Talisha & Toni were a joy to work with