Public Storage

Arl Prop

Clean off highway access well lite and friendly.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Andrew Keis

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

regina martinez

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Letran T S L

Good service and very friendly, I felt very comfortable.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Daniel Christenson

This gets long due to the sheer quantity of problems and evidence of mismanagement and corruption. At the time of this writing, there has been no one in the office for 2 days (Thursday Jan 2, and Friday Jan 3)and no one has responded to my telephone messages. To make matters worse I cannot gain access to my stuff, neither with the app or with the touchpad at the gate. Either the code was changed without my knowledge, or there was a clerical error. My last access was in November, and Im enrolled in auto-pay. Obviously this is not a good place to put your stuff if you like to have access to it. Im at a loss to explain the positive reviews. Update for Jan 15. There was someone at the office that day. He was friendly and tried to address my new problem. That is, there were no dollies. A plus at this facility is that there are long flat dollies like you find at a big box hardware store. They are essential for me since my locker is more than 50 yards from the elevator. The person on duty conjectured that some people were keeping them in their lockers. The app was able to open the gate today but it took a few reboots of the app to get it to work. January 22. Just when you think it cant get any worse, it does. When I went to access some items from my locker, I found a water leak right on top of my electric chain saw, and its charger. Still no dollies in evidence . The attendant claims there is one and people have been fighting over it. January 29, elevator still out of service. The puddle has almost dried in the unit. Im hoping to move out before the next big snow melt, and more possible damage,but without a dolly and an operating elevator Im a prisoner. February 14 the elevator was repaired after a week and a dolly is sometimes available. But new problems emerged. I spoke with a district manager who tried to get me a reimbursement of rent already paid but what happened was the record of rent paid disappeared. Now Im getting daily calls, texts and/or emails demanding payment of past due rent. Calls to rectify the matter have not sufficed. Today I was lucky enough to gain access to my locker to remove the lighter and more valuable items. The heavier stuff I didnt have the means to remove and the electric chainsaw was already destroyed. I left the lock off the locker. The threat of losing my stuff was becoming more real, and I had to cut my losses. Im ashamed I stayed this long. Update: The problem of alleged non-payment was resolved after some time but late fees accrue and the calls and texts keep coming. No way to move the last three items out without a dolly or access. Fortunately, Jay, who has always been helpful, secured me a dolly, and got me a temporary entrance code and I was able to clear the remaining items to the dumpster.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

regina martinez

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5