I have changed my review. This is horrible with communication and impossible to reach. Still getting bills for a unit that was CANCELED months ago, but cannot reach anyone to clarify! Never again.
You do not want to rent space here. I have had a storage unit at this location for 18 years. Public Storage recently bought it. I went to get my Christmas tree and decorations and found they do not have carts. I am a 72 year old widow and cannot carry my items. The office staff told me they do not have carts as they have been stolen and they are not replacing them. Obviously they do not have security if they are having this level of theft, and clearly they are not in the business of providing storage service. There is no point in my renting here where I cannot access my items and the carts have been contractual, but not now. In addition, Public Storage required a new signed lease agreement. This agreement requires that you accept their insurance at an additional charge each month. I have always provided proof that I have insurance on my own policy. There is no place on their lease form to not accept their coverage and charge. I was told I have to go into their website and decline. Again, no customer service and certainly not honest dealings. No security or fair business practices here.
The two ladies that helped me on Dec 12 , 2024 were great and I appreciate all that they did for me. Thanks much.
Public storage on ridgewood in holly hill FL is a complete nightmare. They have a homeless camp right next to the building, theres people living in the storage units, I was so appalled when I arrived I never went and put my stuff in the unit. Then Upon leaving, I was informed that I cannot get my money back due to no refund on the initial $30 so I paid $50 for the first month and got a $20 refund after not touching the unit at all.
My experience with the storage facility is that the unit is large, the locking mechanism is a little bit of pain to deal with. But thats all not having anyone there at reasonable hours is also a issue 6am to at least 8pm 7 days a week would be nice
My experience with the storage facility is that the unit is large, the locking mechanism is a little bit of pain to deal with. But thats all not having anyone there at reasonable hours is also a issue 6am to at least 8pm 7 days a week would be nice