Public Storage

PW G

,

• Will you recommend this facility Yes
• Level of cleanliness3 out of 5
• How was their service3 out of 5
• How about their prices3 out of 5

Kendrick

VERY HELPFUL! THANKS JOE!

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Erwin Boror

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

EJ

Update: they have given me credit for the double charges to my account. Ideally I would have wanted a refund, but at this point it works. Originally I gave them 2 stars, but I think 3 stars is better than 2. This is the worst experience I've had ever with any storage company. This is my first bad experience with public storage, and to be fair it's because this location has a kiosk and a management team that's not professional trained to handle certain tasks, like the kiosk representative that messed made a mess of my account, it's very clear that the kiosk reps arenot experienced enough to handle task like making a same day unit transfer without charging the client double. Issues: First unit I received smelled like urine, which shows that the property manager did not thoroughly check the unit before making it available. The back wooden walls smelled like urine, and that's is a big problem, property should be cleaned and inspected, and any smell that's not normal should be taken care of, in my opinion, and will help prevent mold as well. Second, they over charged my account taking out double what I paid, then when I want my refund they make me go through so many hoops, and finally they tell me the district manager is going to fix my account billing issue, btw that was a a couple days ago, and still no phone call or refund Then when I need access to my unit, they deny me access because the payment issues in my account (created by the public storage kiosk rep, not me) are not resolved. 2 star for this horrible experience, because the staff has caused me all these extra issues I have to deal with besides 3 kids. My recommendation: Video record everything, or use perplexity ai to record your entire interaction, this way, it can create a transcription of the entire situation, which you can later use to organize, and you can use it search your contract for breach/violations, or anything else really, it's like having your own business lawyer, I have 3 kids so it helps stay organized as well. Make sure you save every document that they give you, so if they mess up your billing, like they did with me and charged you double, this protects you from any false accusations or things they might try to lie about. I would say try this place out, but make sure that if you have to transfer units, you remember what happened to me so you can prevent half my headaches.

• Will you recommend this facility Yes
• Level of cleanliness3 out of 5
• How was their service3 out of 5
• How about their prices3 out of 5

EJ

This is the worst experience I've had ever with any storage company. This is my first bad experience with public storage, and to be fair it's because this location has a kiosk and a management team that's not professional trained to handle certain tasks, like the kiosk representative that messed made a mess of my account, it's very clear that the kiosk reps arenot experienced enough to handle task like making a same day unit transfer without charging the client double. Issues: First unit I received smelled like urine, which shows that the property manager did not thoroughly check the unit before making it available. The back wooden walls smelled like urine, and that's is a big problem, property should be cleaned and inspected, and any smell that's not normal should be taken care of, in my opinion, and will help prevent mold as well. Second, they over charged my account taking out double what I paid, then when I want my refund they make me go through so many hoops, and finally they tell me the district manager is going to fix my account billing issue, btw that was a a couple days ago, and still no phone call or refund Then when I need access to my unit, they deny me access because the payment issues in my account (created by the public storage kiosk rep, not me) are not resolved. 2 star for this horrible experience, because the staff has caused me all these extra issues I have to deal with besides 3 kids. My recommendation: Video record everything, or use perplexity ai to record your entire interaction, this way, it can create a transcription of the entire situation, which you can later use to organize, and you can use it search your contract for breach/violations, or anything else really, it's like having your own business lawyer, I have 3 kids so it helps stay organized as well. Make sure you save every document that they give you, so if they mess up your billing, like they did with me and charged you double, this protects you from any false accusations or things they might try to lie about. I would say try this place out, but make sure that if you have to transfer units, you remember what happened to me so you can prevent half my headaches.

• Will you recommend this facility Maybe
• Level of cleanliness2 out of 5
• How was their service2 out of 5
• How about their prices2 out of 5

Keith A

First time renting a storage unit, chose this location because it's near the city with out SF prices. Signing up was super easy, all through the website and everything was very easy to follow to the point that I was loading up the storage unit immediately after signing up. Their customer support is now a kiosk that has you zoom with someone and they answered my questions about first time access (the lock and keys) really easily. Finding the unit was easy and my favorite part is the fact that the gate is opened and closed through the app making it so much nicer

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5