Wonderful space, easy access, great customer service
Love Jim is so great. He is so helpful & sweet. Very pleasant.
All good experiences - absolutely no complaints. Easy to get a unit quickly, affordable and James @ Industrial Road, Florence, KY is always on point. Hes friendly, responds quickly, and super helpful. No need to hesitate leasing here- no issues- and if you did- ask for James! Hell get it done.
Thanks for your help James
I moved out of my unit on the 1st of the month. The company wanted me to pay for the entire month. After weeks of unanswered phone calls, emails, talking to rude, incompetent non English speaking agents on the 800 number; I finally got resolution to the issue and it is resolved to my satisfaction. James, at the Industrial location is a super great guy; he did everything he could to help me resolve my situation but he could only do so much. His efforts are appreciated. Public Storage needs to get rid of their service agents. They do not speak fluent understandable English, they are not customer oriented, they do not care about anything but sticking to the script they are required to read. Trying to get past them is almost impossible. Will I rent from Public Storage again? Most likely not. Should you do your research and due dilligence for this company? Yes, you should.