Public Storage

Molly Bennett

Worst Experience Ever. On May 3, 2025, the sign-up was fairly easy. I made the initial May payment of $94 and paid for June ($62.83) up front as well. Visiting the location was fine too. There is no locked gate to pull up to the facility. The units do not have a ceiling on them. There is a thin wire on the top. You can see right through it. I did not like this feature. The next day, I received a call from the manager, Ashley. She stated, " Are you aware you have to keep autopay on your account?" I said no I do not. She then asked if I had the app, which I stated I do. She further tells me to go on the app and turn it back on. As someone trying to stay peaceful, I no longer engage. I hung up the phone, called on Monday and canceled the reservation. The corporate office had their district manager, nick, who then called me to ask about the situation. I explained. He told me since I did not move anything in, I just need to remove the lock and they will issue a refund. I did that the following day, Tuesday May 6, 2025. Welp, I received the $62.83 back on May 9, 2025, but not the rest. I used the chat line and called about my refund for $94. I was told by chat and on the phone that there are admin fees. I checked the paperwork. Admin fees are $29 not $94. Between using the chat and phone I have gotten nothing but the run around with the reason for not getting my refund changing each time. Don't use public storage. Definitely, do NOT use this particular facility.

• Will you recommend this facility Maybe
• Level of cleanliness1 out of 5
• How was their service1 out of 5
• How about their prices1 out of 5

Theresa Shelton56

Ashleigh was the most helpful property manager I have meet in a very long time. She we t above measures to assist me.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Shailine Culioli

Ashleigh was really nice and helped me rent the storage for the first time.

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Lesli Newman

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Kiara Smith

Great experience!

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5

Brandon

Always get good service at this location

• Will you recommend this facility Yes
• Level of cleanliness5 out of 5
• How was their service5 out of 5
• How about their prices5 out of 5