Horrible storage facility. I don't recommend this place to anyone. They only have 2 to 3 carts due to people stealing them and putting them in their units. The place is also like a labyrinth. The numbers are out of place and you will be walking a long way if you have a unit in the basement. Whoever built this place should not working as a contractor. If you also need to speak to anyone it probably won't happen because they are usually not in the office. And finally it feels really shady being in there. It feels like I am in the hood. Go to Extra Space Storage where the facility is always kept clean and someone is always around to help you or get an outdoor unit instead somewhere else.
Horrible customer service/onsite management! No one is ever available or calls back or ever onsite. If they are, they are hiding very well! Various doors are always broken/not in service making getting to your unit inside the maze of indoor units extremely inconvenient. Had unit for 4 monthstook advantage of amazing online deal that was NOT worth it! We have autopay and no issues and do not deserve this lack of service. Several other renters have the same issues with them. They are great at renting you a unitafter thatcrickets! Never again at this place, we will stick to the good old fashioned outdoor drive up units. Shame on you Public Storage at Park Place Mall!
It is nice and clean.
Caryn is a true professional. She takes great care of the customers and is always willing to help. The place is well maintained and managed.
Clean building besides the people living in the bottom units or are there past closing time. Very creepy to be in there at night! Also, switched to a smaller unit, called customer service and was told one thing regarding a pin reset and another by management. Very confusing but had it sorted out easier. Was inconvenient to close at 9, but we made our move work out! Would prefer open access to unit whenever needed.