I've rented here for years. I took my items out of my unit and talked to their customer service to let them know I was coming back to sleep up. He assured me I could do that and could access the unit until the end of the month. A week later I drove 125 miles to clean up the unit but they had already closed my account. There is no one manning the office. Everything is done by phone. Customer service sucks. I'll never rent from them again.
after receiving a call back from the onsite PS manager I would give the rating a zero star if possible. I had reserved a covered spot for my brand new RV in what was advertised as a paved lot. However this section of the property is gravel, with a significant swale in front of it. I advised the PM I did not want to park my brand new RV on gravel or in a swale and his response was "take it easy" and hung up on me. The fact I called out the misleading advertising apparently struck a nerve. And no offer to refund my first months payment. this is why you don't see pictures of this area on their website.
Thank you for the information Frankk ! Awesome working with you.
Brody and Frank have been OUTSTANDING!!!! Brody truly showed compassion and care when I was faced with a dilemma!!! Customer service at this facility has/is no match!!! Thank you Brody and Frank!!! You have made my transition effortlessly!!!
Thank you Frank and Shania
I dont ever leave reviews, but I had to in this case. I went to look at a 10 x 30 covered RV spot and when I got there it was more like 10 x 25 and it backed up to a brick wall. This place is misleading and I wasted my time.