Climate controlled storage in Denton is easy to find just west of I-35. Outside storage units with convenient drive-up access are also available. Cheap storage at this facility along U.S. Highway 380 is close by Denton Enterprise Airport.
Great service.
Virtually every day for 2 weeks I've been told I would be refunded for my storage because I've only been there for 2 weeks and some how they managed to charge me again vs refund me. Then the regional manager said he refunded me, but all he did was remove the part on the app that says my next bill is due Its been round and round for 2 weeks. Ive only had the storage for 2 weeks, how do I owe you guys any money, where is my lock refund and my storage refund?
I cleaned out my unit and swept it out and removed the lock, the manager was walking around the lot and said he would be sure to cancel me when he got back to the office. Here it is a month later and Ive been charged again. It was not cancelled. Im not local to that public storage anymore so I had to call. When I called, the phone number just kept revolving me through automated machines and not allowing me to talk to someone. I talked to AI Chat, and it just circled me around also. After 40 minutes, I was able to get a hold of a person and they transferred me around. I was finally able to talk to a human and she saw that our last access was a month ago and she was able to say we didnt owe the money and cancel us. I tried dealing with this three times this last week, but it took so much time that I wasnt able to do it. Today, on Saturday, I had the time to really sit and mess with this and get it solved.
They raised monthly payments every 4 months
Jose purposely over locked my storage even though i was paid up to date. He even took my access code away for the second time when i came up there to get my belongings. People of denton please i repeat dont waist your time here. Poor customer service. They sold one of my units at auction even tho i was paying on it. Im going to have to file a law suit for all my stuff thats non replaceable.
I cant say enough great things about Kent! From the moment I walked in, he went above and beyond to make my storage experience smooth and stress-free. He was professional, knowledgeable, and incredibly friendlyhe took the time to explain all my options and made sure I got exactly what I needed. You can tell he genuinely cares about the customers and takes pride in his work. If youre looking for great service and someone who actually takes the time to help, ask for Kent. Hes the reason Ill be recommending this place to everyone I know!