Public Storage 3232 Lorna Rd, Hoover / Birmingham, AL 35216 Here is a clear review mentioning the Lorna Square / Lorna Rd location: Review: Very bad experience at Public Storage on Lorna Rd in Hoover (Lorna Square area). I went to the office and paid my bill in cash, but the employee took my money and never applied the payment to my account. When I tried to fix the problem, they refused to check the security cameras to see what happened. They do not seem to care about their customers. Because of their mistake, they still allow people to lose their belongings even after paying. This is unacceptable and very unprofessional.
Katrina was incredibly nice and made me feel very welcomed!!! Made everything fast and easy!!!
Customer service is friendly
The reason I decided not to store with public storage was the rotten problems and seeing how the prices will rise extremely high due to your marketing values. However the pleasant experience with Ms. Whitneys customer service was astounding. The property was well-maintained, however you can tell that the rottens are a problem even with the resources they are provided. When I looked into the unit I was being presented. You can clearly see that it was clean, however the rodents ate through the pellets that was meant for them.
Thanks Katrina and Whitney!
Quick and simple to sign up when they want your money, Great sign up bonus And first my rent, then Lord behold 3 months later, rent go up $30 plus 20 for insurance they try to make your take even when you refuse it, they keep adding it every month and another 20 for 24 hour gate access. So look for a thirty dollar increase about every three months and continuous problem with the insurance.If you don't want it. Bad bad business!!